Frequently Asked Questions

A flat $12 anywhere in our service area. Nothing is added at checkout and there is no surcharge for same-day.

The courier calls the recipient. If nobody answers we leave the flowers with a neighbour or a building desk where it is safe to do so, or we come back the same evening.

Yes. Leave the card message blank, or tell us how you would like it signed without your name.

We replace it with one of equal value and keep the overall look and colour of the arrangement. We do not substitute for something cheaper.

Tell us and we replace them. Send a photo if you can — it helps us work out whether the problem happened in transit or at the supplier.

Yes, during opening hours. Phoning is the better option if the delivery is time-critical, such as a funeral service, or if you are close to the same-day cut-off.

Yes, for orders placed before 11:00 am.

We deliver in morning or afternoon windows rather than to a specific hour. If the flowers must arrive before a certain time, call us and we will tell you honestly whether it is possible.

1:00 pm Arizona time, Monday to Saturday, and 11:00 am on Sunday. Arizona does not observe daylight saving time, so from March to November we are an hour behind most of the country — worth checking if you are ordering from out of state.

Mesa, Tempe, Scottsdale, Chandler, Gilbert, Apache Junction and Queen Creek. ZIP codes are listed on the delivery areas page.

The gate code, or the name the address is listed under on the call box. This is the most common reason a delivery has to be rescheduled here.

Yes, with the patient’s full name and ward. Intensive care units do not allow flowers. See the hospital delivery page.

Yes. We need the funeral home, the name of the service and its start time. See the funeral home page.

Yes, to the residence hall front desk. Couriers are not allowed up to rooms. See the Tempe page.

Indoors, yes. On an unshaded doorstep in July, not for long. We deliver morning slots in summer and will suggest heat-tolerant varieties for outdoor delivery points.

Carnations and gerbera daisies. Roses do well indoors but should not sit outside.

Different product: 70 cm Ecuadorian stems with larger heads that last 7 to 12 days, rather than 50 cm stems that fade in 3 to 5.